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Terms and conditions

A clear framework for orders, artwork, production, delivery and the care of every finished piece.

These Terms & Conditions (“General Terms”) apply to custom projects, quotations, products and services provided by Inkage Atelier Creative (Registration No. 202503256793 (RA0128421-U)), trading as Inkage Atelier (“Inkage Atelier”, “we”, “us” or “our”), including signage, LED neon, large-format printing, stickers, laser cutting and engraving, 3D lettering, 3D printing, fabrication, installation and creative design services. If you purchase through our online checkout, the Online Shop Terms also apply.

Quotations, orders and contract formation

Quotations are valid for the period stated in the quotation, or 14 days if no period is stated. A quotation is an invitation for you to place an order and may be withdrawn before acceptance where reasonably necessary.

An order is confirmed when we accept it in writing, receive any required deposit or payment, and have sufficient information to proceed. For online checkout purchases, the order-acceptance process is governed by the Online Shop Terms.

Prices, taxes and payment

Prices and payment stages will be stated in the quotation, invoice or order page. Unless expressly stated otherwise, any delivery, installation, special access, permit, third-party or other additional charges are separate and will be disclosed before we agree to provide them.

The required deposit must be paid before production starts. The balance is payable at the stage stated in the quotation or invoice. We may pause production, delivery or installation if an amount is overdue.

Customer information, measurements and approvals

You are responsible for ensuring that names, spelling, dimensions, quantities, addresses, contact details, specifications, artwork, logos and other information supplied to us are complete and accurate.

Where we provide proofs, drawings, renders, samples or artwork for approval, production will be based on the version you approve. Changes requested after approval may require a revised price and timeline.

Design, artwork and colour

Screen colours, photographs and samples may differ slightly from finished materials because of screen calibration, material batches, printing methods, lighting and manufacturing tolerances. Reasonable variations that do not materially affect the agreed specification are not defects.

Additional design revisions outside the agreed scope may be charged. We will inform you before carrying out chargeable additional work.

Production and estimated completion

Production and completion times are estimates unless we expressly agree in writing that a date is fixed. Timing may change because of late artwork, approvals, site access, payment, supplier delays, equipment failure, weather, courier disruption or other circumstances outside our reasonable control.

We will use reasonable efforts to keep you informed of a material delay and to provide a revised estimate.

Installation and site conditions

Where installation is included, you must provide safe and reasonable access, a suitable installation surface, any required power supply, and accurate information about concealed services or site restrictions. You are responsible for obtaining any landlord, management, local-authority or other permission that is your responsibility unless our quotation expressly includes it.

Additional work caused by unsuitable site conditions, inaccurate information, restricted access, waiting time or changes requested on site may be charged after we explain the additional work and cost.

Laser engraving and customer-supplied items

Materials and items supplied by you for engraving, cutting or processing are provided at your risk. We will take reasonable care, but materials can react unexpectedly to heat, laser energy, adhesives, tools or finishing processes.

Engraving and cutting are irreversible. We are not responsible for errors contained in customer-supplied text, artwork or files after you have approved them, except to the extent caused by our failure to follow the approved specification.

3D printing

3D-printed items can show layer lines, minor surface variation and colour variation inherent to the process. You must confirm that the selected material is suitable for the intended environment and use unless we have expressly advised otherwise in writing.

Where you supply the model or design, you are responsible for its accuracy, dimensions and intended functionality. We may refuse files that reasonably appear to infringe third-party intellectual-property rights or applicable law.

Intellectual property and customer materials

You retain ownership of intellectual property that you provide to us. You grant us the limited permission necessary to reproduce, adapt and use those materials to prepare quotations, proofs and the ordered products or services.

You confirm that you own, license or otherwise have permission to use any logos, artwork, photographs, fonts, designs or other materials you supply, and that our use of them to fulfil your order will not infringe another person’s rights.

Unless the quotation states otherwise, concepts, drawings and design work created by us remain our intellectual property until all agreed fees for that work are paid. Payment for production does not automatically transfer ownership of reusable working files, templates, production methods or pre-existing intellectual property.

Portfolio use

Unless the project is confidential or you ask us in writing not to publish it before publication, we may photograph or record completed work and use those images to show our workmanship in our portfolio, website and social-media channels. We will handle any personal data appearing in such material in accordance with our Privacy Policy.

Cancellations and custom-made work

Because custom-made work is produced to your specification, a change-of-mind cancellation may not be possible after design, material procurement or production has started. If you request cancellation, we may charge for work performed, materials committed and reasonable non-recoverable costs up to the cancellation date.

Nothing in this clause limits rights or remedies that cannot lawfully be excluded under the Consumer Protection Act 1999 or other applicable Malaysian law.

Defects, non-conforming goods and remedies

Please inspect products and completed work as soon as reasonably practicable and tell us promptly if there is a defect, damage or material difference from the agreed specification. We may ask for photographs or other reasonable information so we can assess the issue.

Where goods supplied through an electronic trade transaction are materially different or defective, we will handle re-delivery costs as required by applicable Malaysian law. Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement, re-performance, price adjustment or refund.

Normal wear and tear, damage caused by misuse, accident, unsuitable site conditions, unauthorised modification, improper maintenance, third-party work or exposure beyond the product’s intended specification is not treated as a manufacturing defect.

Warranty

Any express product or workmanship warranty will be stated in the quotation, product page or invoice. A warranty is in addition to, and does not replace, statutory rights that apply to a consumer under Malaysian law.

Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential commercial losses such as loss of profits, revenue, business opportunity or goodwill that were not reasonably foreseeable when the contract was made.

Where the law permits a limitation, our aggregate liability arising from the relevant order will not exceed the amount paid or payable for that order. This limitation does not apply to liability that cannot legally be excluded or limited, including applicable statutory consumer rights.

Events outside reasonable control

Neither party is responsible for delay or failure caused by events beyond its reasonable control, provided the affected party takes reasonable steps to reduce the impact and resumes performance when reasonably possible. Amounts already due for work properly completed remain payable.

Complaints and dispute handling

Please contact us first at hello@inkageatelier.com or (+60) 14 923 7534 so we can try to resolve a concern promptly. Nothing in these Terms prevents an eligible consumer from using any complaint, tribunal or court remedy available under Malaysian law.

Changes to these Terms

We may update these General Terms from time to time. The version that applies to an accepted order is normally the version made available to you when that order was placed or accepted, unless a change is required by law or you and we agree otherwise.

Governing law and language

These General Terms are governed by the laws of Malaysia. We publish Bahasa Malaysia and English versions. The versions should be read together. Nothing in a language clause is intended to override a statutory requirement that information be provided in Bahasa Malaysia or any non-excludable consumer right.

Last Updated: 21 September 2026

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